Assistente Técnico
Vivo (Telefônica Brasil)What You'll Do
Monitor and address customer service activities, managing processes related to installation, defects, address changes, and provisioning. Support quality indicators related to installations, address changes, and repairs. Contribute to process improvement actions based on customer satisfaction metrics.
What We're Looking For
High school diploma required. Proficiency in Excel and Windows. Preferred candidates are pursuing a degree in Administration, Business Management, or Engineering. Knowledge of agile methodology and familiarity with systems such as Next, Siebel, WFM, CSO, Sagre, Sigres, Efika, ETA-Direct, and DM is a plus.
What We Offer
The company offers flexible benefits through a digital platform, including health insurance, a corporate smartphone, unlimited voice and data plans, and an annual bonus or profit-sharing. Employees can work remotely up to two days a week and enjoy flexible hours.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid