Profesional Senior Gestión Experiencia

Lead the comprehensive analysis of customer voice, identifying trends, root causes, and improvement opportunities in technical and commercial processes. Analyze information from surveys, verbatims, complaints, and operational indicators to build a holistic view of the customer. Generate actionable insights and strategic recommendations to enhance customer experience and business outcomes.

5-7 years of experience in Customer Experience (CX), Voice of Customer (VoC), or related fields. Bachelor's degree in Business Administration, Industrial Engineering, Statistics, Marketing, Economics, Psychology, or related fields. Advanced knowledge of Power BI and Excel, and experience with data analysis and visualization tools.

The company offers a hybrid work model and is located in Bogotá. The contract type is indefinite, providing stability and long-term engagement.