Back Office Agent Jr- Cobranza
Plata CardCore Responsibilities
Continuously monitor email inboxes for Solutions and Collections. Respond to customer emails professionally, clarifying doubts about account statements, charges, payments, and product conditions. Register each interaction in the CRM, ensuring accurate notes and classifications. Send required documentation to clients and perform collection tasks via email and other written channels according to established guidelines.
Requirements
6+ months of experience in collections or customer account follow-up, preferably in banks, financial institutions, fintech, or contact centers. Proficient in written communication with clients via email and, preferably, chat. Basic to intermediate Excel skills for reporting and data management.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote