Customer Support Expert | PQRS Analyst

Ensure timely, accurate, and empathetic processing of all customer Petitions, Complaints, Claims, and Suggestions (PQRS). Identify key areas for process improvement through PQRS analysis and propose effective solutions. Manage and track a high volume of PQRS cases, ensuring all relevant information is documented and followed up on in a timely manner.

Exceptional customer focus and empathy with strong analytical and problem-solving skills. Must demonstrate empathetic communication and customer advocacy. Ability to analyze customer complaints and requests to identify root causes and implement effective solutions.