Complaint Processing Analyst I

Handle inbound and outbound contacts from patients, caregivers, HCPs, pharmacies, and other customers through phone and additional channels. Collect all required details for product complaints and create and update complaint records in the designated systems. Perform required follow-up call attempts to obtain missing information and provide clear status updates to callers when appropriate.

Bachelor’s Degree is required, preferably in the life sciences, pharmacy, nursing, or other scientific background. Previous experience in a Contact Center, customer service, healthcare support, pharmacovigilance, or quality complaints environment preferred. Advanced English level (B2+/C1) and local language proficiency, both written and spoken.

Flexible Hybrid Work Model allowing the convenience of working from home two days a week. Comprehensive medical and dental insurance, additional vacation days, life insurance, and access to an Employee Assistance Program (EAP).