What You'll Do
Plan, scale, and coordinate the technical and human resources needed to meet client demands. Manage smaller operations, ensuring compliance with contracted service levels (SLAs). Monitor contract execution, ensuring quality deliveries and client satisfaction.
What We're Looking For
Experience in operations management and client relationship management. Strong understanding of financial and operational metrics. Ability to identify business growth opportunities and improve service delivery.
What We Offer
The company offers a positive impact on both business and employee lives, emphasizing professional growth in an innovative environment. Benefits include health insurance, discounts on courses, and a mentoring program.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid