Client Support Specialist
Industry FinTechCore Responsibilities
The specialist will serve as the first point of contact for client inquiries, managing technical issues, resolving platform-related problems, and documenting all interactions in the ticketing system. This role involves coordinating with internal teams like Product and Engineering to investigate root causes and ensure operational success for global clients.
Requirements
Candidates must have native or fluent English communication skills for supporting US-based clients and a background in Customer or Technical Support, preferably within a SaaS or FinTech environment. Strong attention to detail, the ability to learn complex software quickly, and proficiency in managing multiple priorities in a fast-paced setting are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid