Customer Service Agent (Non-Voice): Spanish
BrickBrandsCore Responsibilities
The agent will serve as the primary communication channel between brands and customers across digital platforms, actively monitoring and engaging with reviews and comments while providing clear, helpful responses in the correct brand tone. This includes responding via public channels, chat, and direct messages, and moderating content to ensure adherence to brand guidelines.
Requirements
Candidates must possess a High School Diploma or equivalent, fluency in both written and oral English, and over two years of experience in social care, community management, or digital customer service. Essential qualities include being calm under pressure, organized, accountable, and having the necessary personal equipment for remote work.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote