Coordenador Serviço Cliente - Exclusiva Para Pretos e Pardos
Vivo (Telefônica Brasil)What You'll Do
Coordinate customer service processes, technically evaluate the need for changes in routines, and execute configuration, operation, and monitoring procedures. Analyze and diagnose problems through report extraction and analysis to implement action plans. Interface with areas and suppliers to provide technical assistance for the product.
What We're Looking For
Bachelor's degree required. Experience in customer service coordination and technical evaluation. Knowledge of network elements and environmental management policies.
What We Offer
The company offers flexible benefits through a digital platform, a corporate smartphone, unlimited voice and data plan, and the possibility to work remotely up to two times a week. Employees can enjoy a day off for their birthday and participate in a corporate volunteering program.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid