Manager, Service Delivery Systems - Americas
We OneCore Responsibilities
This role leads the IT Service Delivery Function, driving solutions and services to meet business and customer needs by overseeing and enhancing IT Service Management processes, with a focus on Atlassian Jira administration and optimization. Key accountabilities include leading ITSM processes, managing Jira configuration, driving process optimization, leading a team, overseeing incident/problem management, and ensuring performance monitoring and audit support.
Requirements
Candidates need a Bachelor’s degree in a related discipline or 5+ years of IT experience, including at least 2 years in a management role, along with a minimum of 5 years of IT experience in a corporate setting. Essential knowledge includes ITIL processes, practical experience applying them, and experience managing or contributing to an ITSM solution implementation.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site