ACES Program Manager, Delivery Experience Accuracy Process Excellence, Amazon Customer Excellence System

Leading root cause analysis for DEA failures using structured problem-solving techniques. Owning DMAIC projects targeting the highest-impact defect buckets and designing corrective actions with measurable impact on DEA. Managing the DEA governance cadence and driving cross-functional alignment to close systemic gaps.

5+ years of program or project management experience. Bachelor's degree required, with a Master's degree or MBA preferred. 2+ years of experience driving process improvements and strong English-language communication skills.