Senior Operations Strategy Manager
Plata CardCore Responsibilities
Own and manage operational KPIs for Mesa de Control, ensuring monthly delivery targets are met. Identify capacity gaps and manage operational trade-offs between speed, quality, and risk. Monitor and mitigate operational risks impacting service levels, and lead initiatives aimed at reducing manual effort and improving cost-efficiency.
Requirements
6+ years in operations, process management, or operational excellence roles. Experience managing team leads or indirect teams (20+ FTE preferred) and working in high-volume regulated environments. Strong operational KPI ownership and advanced process governance skills.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site