Global Head of Customer Happiness - São Paulo (Hybrid)

Lead Clara’s Customer Happiness organization globally, setting the strategy, standards, and operating model for the function. Define the global Customer Happiness strategy, OKRs, KPIs, and service standards, ensuring strong execution and continuous improvement. Optimize key metrics such as NPS, CSAT, SLA, and productivity while standardizing processes across countries.

8+ years of experience in Customer Support, Customer Experience, or related functions in a high-growth environment. Significant experience leading teams across multiple markets. Proven experience in improving customer experience and operational KPIs, with a strong interest in using AI tools.

Competitive salary and benefits package. Opportunity to work in a fast-paced environment with a passionate team. Support for professional development and career growth.