Assistente de Service Desk N1

Receive, analyze, and register calls related to IT incidents and requests. Classify, prioritize, and direct calls to the responsible queues. Provide first-level technical support, seeking to resolve demands according to available knowledge and procedures.

High school diploma required. Basic knowledge of IT and microinformatics. Familiarity with Windows operating systems and basic hardware and networking concepts. Good verbal and written communication skills.

The position offers professional development and a collaborative, diverse, and innovative environment. Initially on-site in Rio de Janeiro with flexibility for home office after the adaptation period.