Customer Service Manager
Thermo Fisher ScientificWhat You'll Do
Manage and develop teams to ensure effective order management and customer support. Collaborate with cross-functional partners including Sales, Supply Chain, Finance, and Operations to optimize service delivery. Drive process improvement initiatives to enhance customer satisfaction.
What We're Looking For
Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in customer service leadership. Strong understanding of end-to-end order management processes and ERP systems (SAP, Oracle, JDE). Professional certifications in Project Management, Six Sigma, or Process Improvement methodologies are advantageous.
Key Skills & Technologies
Additional Information
Experience Level
Executive
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid