Analista Unidad Atencion al Cliente

Analyze, coordinate, and issue formal responses to requests and complaints related to fraud, scams, and losses from clients and state agencies. Manage and review security videos and call center recordings related to client claims. Coordinate with business areas to review client relationships involved in unauthorized transactions.

Bachelor's degree in Business Administration, Commercial Engineering, Audit, Finance, or related fields. Experience in banking products and services, customer service, and complaint management. Intermediate Excel skills and knowledge of SQL and Power BI are desirable.