Customer Success & Support Manager
MagicalCore Responsibilities
The Customer Success & Support Manager will own the entire customer experience and commercial operation for the Extension product, including customer support and enterprise renewals. They will also handle billing, entitlements, and usage investigations while optimizing support workflows.
Requirements
Candidates should have 5-8+ years of experience in B2B SaaS, particularly in roles related to Customer Success or RevOps. They must be comfortable managing relationships with enterprise customers and have experience with tools like Intercom and Stripe.
Key Skills & Technologies
Additional Information
Experience Level
5-10 years
Job Language
English