Strategic Customer Success Manager
DocusignCore Responsibilities
This role is responsible for driving successful adoption and business value realization for the most strategic and complex enterprise customers, overseeing a portfolio of high-value accounts with a 3-6 month strategic focus. Key duties include monitoring product usage, leading Success Plan creation, acting as a strategic advisor to executives, and coordinating internal resources to resolve complex customer issues.
Requirements
Candidates must have a minimum of 8 years of experience in Enterprise Customer Success, Strategic Account Management, or Consulting, with a proven track record of driving adoption and measuring ROI for complex accounts. Preferred qualifications include the ability to translate business goals into scalable execution plans and expert knowledge of change methodologies.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
Remote