Support Engineer II – Developer Portal
ExperianWhat You'll Do
Provide Level 1 technical support for the Developer Portal, including incident handling and service requests. Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access. Monitor system alerts and address potential issues. Create reports and insights on support trends, performance metrics, and user experience.
What We're Looking For
Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field. 2–4 years of experience in Technical Support or a similar technology-focused role. Proficiency in Python for scripting and automation. 1+ years of experience with RPA platforms such as Automation Anywhere or UiPath.
What We Offer
This is a fully remote job opportunity. Experian offers a people-first, inclusive culture with various benefits.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote