IT Operations Support - Mexico

Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person. Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues. Assist with user account provisioning, password resets, and access management in Okta, Entra, and Google Workspace. Help manage and troubleshoot current SaaS platforms including Google Workspace, Zoom, Slack, and Microsoft Teams.

Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School. 2 - 5 years of experience in an IT help desk or support role. Basic understanding of IAM concepts, including user provisioning and SSO. Familiarity with SaaS administration and basic knowledge of networking concepts.

This position is located in our offices in Santa Catarina, Nuevo León. Candidates must be comfortable working in a night shift.