Team Lead, Managed Support

Guide the team in troubleshooting and resolving external user issues. Own operational performance, setting clear goals and driving delivery against individual and team KPIs. Manage capacity, scheduling, workload allocation, and day-to-day priorities. Identify and implement process improvements that increase productivity and improve the user experience.

5+ years experience leading operations teams as a team lead. Excellent interpersonal and communications skills. Proven ability to collaborate effectively with multiple, cross-functional stakeholders. Previous experience mentoring others and providing constructive feedback.