What You'll Do
Receive, register, and resolve tickets through Zendesk/SalesForce, providing support to various departments. Investigate and diagnose incidents, proposing efficient solutions to restore service normalcy. Monitor ticket lifecycle to ensure SLA compliance and prepare PostMortem for critical incidents.
What We're Looking For
Technical or higher education in IT, Computer Science, Computer Engineering, or related fields. Previous experience in technical support and customer service. Strong communication and interpersonal skills.
What We Offer
The company promotes a culture of inclusion and offers a supportive work environment. They are recognized as one of the best workplaces and provide opportunities for professional growth.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid