Especialista de Sucesso do Cliente I

Manage a portfolio of strategic Enterprise clients as the main point of contact and business consultant. Conduct regular in-person visits to understand business needs and strengthen partnerships. Develop and execute success plans aligned with client objectives, ensuring effective adoption of solutions and identifying opportunities for maximizing ROI.

Experience in technology, SaaS, Data, Analytics, Fraud Prevention, Credit, Payment Methods, or complex B2B solutions. Knowledge of CS and Revenue metrics such as NRR, GRR, Churn, Health Score, Product Adoption, Time to Value, NPS, and CSAT. Intermediate or advanced English proficiency and experience managing Enterprise clients with multiple stakeholders.