Subject Matter Expert, Global Operations Service Centre

Drive and implement process excellence initiatives for in-scope services, including standardization, optimization, and automation. Ensure timely and successful delivery of both insourced and outsourced activities, following SLAs and guidelines. Act as the point of contact for vendor delivery related to services in scope and monitor team performance to ensure KPIs are met.

Proven knowledge and hands-on experience in Incentive Compensation is mandatory. Bachelor's degree and a minimum of 5 years of experience in Global Operations service delivery or sales operations. Fluency in written and spoken English and Spanish is required.

Must be able to work from assigned Pfizer office 3 days per week or as needed by the business.