Especialista de Strategic Planning & Analytics - CX

Lead the capacity planning of the customer service center and evolve the performance management model of CX. Build demand forecasting models and size the internal operation and BPOs, considering seasonality and operational variables. Identify factors impacting customer satisfaction by analyzing service data and feedback.

Bachelor's degree in Engineering, Statistics, Mathematics, Economics, Computer Science, or related fields. Solid experience in planning, performance, or experience analysis in customer service operations. Proficiency in SQL and experience with Python or R for statistical analysis and forecasting.

Comprehensive health and dental insurance with national coverage at no cost to the employee. Flexible benefits that can be allocated to various needs such as food, transportation, and education. Extended maternity and paternity leave, and access to online health professionals.