Customer Success Manager - Japan (Enterprise & Financial Institutions)

Act as the primary contact for B2B/enterprise customers in Japan, accountable for healthy, ongoing relationships throughout the customer lifecycle: onboarding, activation, expansion, and renewal. Ensure customer satisfaction, retention, and success across a portfolio that includes both fintech and enterprise financial services clients. Manage escalations with a focus on customer empathy and clear communication in Japanese and English.

Native-level Japanese and business-level English. 4–6 years of experience in customer success, account management, or client coverage, ideally serving enterprise financial institutions in the Japanese financial industry. Familiarity with SaaS, APIs, and technology-driven financial services.

Fully remote position with flexible working hours. Competitive salary structure and opportunities for professional growth.