Supervisor Sênior | Ouvidoria
C6 BankCore Responsibilities
The Supervisor will oversee the operational activities of the Ombudsman office, ensuring impartial and customer-focused handling of client complaints while guaranteeing compliance with regulatory deadlines set by BACEN and PROCON. This role involves providing technical support to analysts, managing team productivity, monitoring KPIs/SLAs, and contributing to continuous process improvement within the Ombudsman area.
Requirements
Candidates must have a completed Bachelor's degree and experience in Ombudsman, Customer Service, or related fields, possessing knowledge of indicator management, SLAs, data analysis, and process improvement. Desirable experience includes performance focus, quality delivery, people development, and conflict management.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
Portuguese
Work Mode
On-site