Customer Success Specialist
GoTo GroupCore Responsibilities
The specialist will react to customer contacts to remove friction, provide best practices, deliver training, and help customers derive value from GoTo products while owning customer risk mitigation through quick action on alerts. Responsibilities also include engaging with at-risk customers to drive retention conversations and owning outbound follow-up activities.
Requirements
Candidates need over two years of experience in a customer-facing role such as Customer Success or Tech Support, and must be tech-savvy, able to learn technology quickly, and excel in a data-driven environment. Proficiency in Microsoft Office and Salesforce.com is required, with strong presentation, demonstration, and training skills being essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site