Tech Support (Fluent in English & Spanish)

Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs. Collaborate with the Product team by providing customer feedback for product enhancement. Communicate directly with customers to gather details to fully define issues or requests. Investigate and document technical issues and manage the ticketing queue to ensure timely resolution.

Minimum of 1 year experience in a similar or related position. Two-year degree preferred. Familiarity with standard concepts in the IT Security Field and knowledge of firewall and email protocols is preferred. Excellent verbal and written communication skills are required.

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement. The work environment is modern, high-tech, and fun.