Support Operations Analyst
FélixCore Responsibilities
Analyze support operations data to identify bottlenecks and optimize workflows to improve customer retention and conversion. Build automated dashboards and leverage LLMs to transform chat logs into actionable operational insights.
Requirements
Requires 2+ years of experience in data or operations analytics with strong SQL skills and proficiency in BI tools. Professional fluency in both Spanish and English is required, along with a degree in Business Management or Data Analytics.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote