TAC Tier 1 Team Lead

Deliver consistent front-line technical support, ticket intake, triage, customer communication and restoration coordination. Maintain active ownership of tickets and service requests from intake through closure. Support major incidents, recurring problems, service reviews, and continual improvement with reliable technical input.

Bachelor’s degree or diploma in Telecommunications, IT, Computer Science, Engineering, or a related field. At least five years of relevant experience, including one year in a senior or team lead role. Strong knowledge of ITIL processes, TAC operations, and ITSM tools such as BMC Helix.