Senior Incident Management Analyst

Act as the Incident Commander during critical incidents, coordinating technical and business teams toward effective resolution. Lead war rooms, establishing clear ownership and tracking timelines until service is restored. Ensure clear communication with stakeholders throughout the incident lifecycle and manage technical escalations.

Solid experience in Incident Management within critical environments such as payments or technology. Proven ability to coordinate complex incidents and make decisions under pressure. Excellent verbal and written communication skills, with advanced English proficiency.

EBANX offers a performance bonus based on company results, a monthly meal allowance, and financial assistance for education programs. The company promotes a flexible work culture with semi-flexible hours and additional time off for birthdays.