Manager, Knowledge Systems & Automation
SurveyMonkeyCore Responsibilities
You will lead the strategy and execution for the Help Center and customer-facing chatbot, managing information architecture and AI-driven support systems. Additionally, you will coach a team of technical writers and conversational designers to optimize content and automation while maintaining high customer satisfaction.
Requirements
Candidates must have 5+ years of experience in Knowledge Management, Technical Documentation, or Content Strategy, preferably within a SaaS environment. Proficiency in KB platforms, CRMs, and conversational AI tools is required, along with strong leadership and analytical skills.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Hybrid