Real Time Analyst
Plata CardCore Responsibilities
Generate real-time reports on productivity and contactability trends. Oversee the technical and operational management of the CRM, resolving issues and optimizing tools like Superset and Tableau. Coordinate with operations and IT leaders to enhance dialing strategies and address real-time problems. Ensure proper loading and management of numbers in collaboration with partners, adhering to policies.
Requirements
More than 3 years of experience in contact centers, utilizing technologies such as CRM, Avaya, IEX, Nice, InContact, or others. Over 2 years in workforce management (Real Time Analyst or Workforce). Advanced Excel skills and proficiency in reporting tools like Superset or Tableau. Advanced English for communication with global teams. Completed high school education.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site