What You'll Do
Lead the overall operation, ensuring compliance with operational KPIs, quality, productivity, and efficiency. Define, execute, and monitor strategies and action plans aimed at continuous performance improvement. Analyze indicators and identify optimization opportunities in processes, resources, and results.
What We're Looking For
Bachelor's degree in Industrial Engineering, Business Administration, Economics, or related fields. Minimum 3 years of proven experience leading 24/7 contact center operations. Experience in participating and/or leading project rollouts and operational initiatives in contact centers.
What We Offer
Indefinite term contract. Employee discounts and personal development programs. All necessary equipment to perform your job. Free coffee.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site