Business Continuity Associate

Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders. Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers. Provide hands-on merchant support and go-live readiness, including hypercare during launches.

2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations. Bachelor's degree in Business, Engineering, Economics, or related field; fluency in English. Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners.