Core Responsibilities

As a Technical Support Associate, you will deliver exceptional customer experiences and assist customers through various support channels. You will troubleshoot issues, advocate for customer needs, and collaborate with cross-functional teams to enhance product and support experiences.

Requirements

Candidates should have demonstrated customer support experience in SaaS or technical services and be proficient in HTML, CSS, and DNS. Business-level fluency in English is required, and familiarity with tools like Zendesk and Google Workspace is preferred.

Additional Information

Experience Level

0-2 years

Job Language

English