Renewal Specialist (Tech Touch) (Hybrid)
KnowBe4What You'll Do
Manage all opportunities within the assigned customer portfolio and perform research to understand customer health and account status. Coordinate with Tech Touch CSMs to strategize on renewals and maximize bookings. Negotiate with customers to prevent churn and secure optimal terms. Generate pricing quotes for renewals and maintain administration of opportunities in the CRM.
What We're Looking For
Associate’s Degree preferred. Experience with Gmail, Google Docs, MS Office, and web browsers. Previous sales or negotiation experience preferred. Familiarity with standard concepts in the IT Security Field and experience with Salesforce or other CRM preferred.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid