Lead Service Designer (Advanced English) - EC - Remote.
ThoughtworksCore Responsibilities
The Lead Service Designer will play an active, strategic role in project delivery, using advanced research to translate operational realities into clear efficiency opportunities, leading strategic research initiatives to map intricate processes and drive C-Level decision-making. Responsibilities include facilitating high-stakes workshops, leading the creation of master Service Blueprints, and designing unique strategies balancing UX with business efficiency.
Requirements
Candidates must possess expertise in Strategic Research, Service Design (including Service Blueprints and Journey Maps), and Lean Service Design, with a proven ability to translate business metrics into measurable ROI for C-Level stakeholders. Professional requirements include proficiency in advanced Spanish and English, strong strategic thinking, and proven experience influencing senior leadership through evidence-based insights.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
Remote