Technical Support Engineer 3, Premier - Sao Paulo

Respond to client requests via phone, chat, and tickets while educating clients on the platform. Develop relationships with Premier Customers and understand their distinct environments. Reproduce issues and dive into the 600+ integrations that Datadog works with. Build documentation and knowledge-based articles for various technologies.

5+ years of experience in multi-channel technical support at a SaaS company. Basic knowledge of Linux and some programming experience. Previous experience in a Premium/Enterprise technical support role. Ability to work a rotating schedule that requires weekend availability.

Work from a Datadog office 3 - 5 days per week. The company offers generous global benefits, continuous professional development, and an inclusive company culture.