Senior Support Specialist
EngagewareCore Responsibilities
The Senior Support Specialist will manage, classify, and resolve high-volume technical tickets while ensuring compliance with established SLAs. They will also conduct in-depth incident diagnostics, document root causes, and collaborate with internal teams to improve product and support processes.
Requirements
Candidates must have 3 to 4+ years of experience in technical support roles and a proven track record in high-volume ticket environments. A degree in Systems, Computer Science, Telecommunications, or equivalent experience is required, along with proficiency in ticketing tools and diagnostic technologies.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote