Customer Success Manager - MENA

Act as primary contact for B2B/enterprise customers, ensuring customer satisfaction and success throughout the customer lifecycle. Manage escalations and maintain regular contact with customers to understand their business priorities and monitor progress. Drive adoption of Alpaca features among Live Partners and represent the partner internally across multiple groups.

4-6 years of experience in a customer success role. Comfortable working EMEA hours in a remote setup. Understanding of key technology concepts such as SaaS and APIs, with FinTech experience preferred.

Competitive Salary & Stock Options. Health Benefits. New Hire Home-Office Setup: One-time USD $500. Monthly Stipend: USD $150 per month via a Brex Card.