What You'll Do
Own the end-to-end operational relationship for Tier 1 EMEA partners, acting as a trusted advisor to partner-side operational and executive stakeholders. Proactively identify and close operational gaps that unlock revenue, and build data-backed business cases to secure buy-in from cross-functional teams. Act as incident commander for high-severity incidents, coordinating stakeholders and managing communications.
What We're Looking For
5+ years of experience in partner operations, account management, or operational leadership roles supporting Tier 1 enterprise clients, ideally in payments or fintech. Professional-level proficiency in Portuguese and English, with strong technical fluency in discussing APIs and payment systems. Proven experience managing relationships with $5M+ ARR clients and leading incident response with external clients.
What We Offer
This is a hybrid position located in São Paulo, Brazil, requiring a minimum of 3 days in the office. Candidates must be eligible to work in Brazil, as visa sponsorship is not available.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Hybrid