Onboarding Operations Analyst

Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated. Identify inefficiencies in the onboarding process and suggest improvements. Work with tech teams to automate manual processes for faster customer activation. Assist customers with onboarding-related questions and troubleshoot registration issues.

2+ years of experience in an Operations Analyst or similar role. Strong analytical skills and experience with ticket service tools (e.g., Jira, Zendesk). Ability to identify inefficiencies and propose effective solutions to improve processes. Experience in working with cross-functional teams and managing multiple stakeholders.

Unlimited paid time off through the Me Time program. Employee Stock Option program. Premium health, dental and life insurance. Extended Family Leave policy for all birthing and non-birthing parents.