Core Responsibilities

The role involves monitoring support emails and tickets daily to resolve end-user requests, analyzing issues to determine root causes, and coordinating necessary system fixes or procedure updates. Responsibilities also include assessing impacts/risks, consulting with business clients on system gaps, maintaining issue resolution dashboards, and assisting with global system outages.

Requirements

Candidates need a minimum of a bachelor's degree, preferably in IT or Human Resources, along with 3-5+ years of experience in Talent Acquisition (TA) systems, including experience with large-scale TA Cloud solutions and troubleshooting. Strong critical thinking, customer service experience, and the ability to communicate technical information clearly are essential.

Additional Information

Experience Level

2-5

Job Language

English

Work Mode

On-site