Analista de Sustentação de Aplicações AMS & ITIL

Attend to and resolve user incidents and requests, adhering to agreed service levels. Perform application support by addressing incidents, problems, and requests according to established SLAs. Analyze root causes of recurring issues using SQL queries and log reading to assist in diagnosis. Propose and implement small-scale corrections and improvements.

Experience in application support, including incident, problem, and request management according to SLAs. Knowledge of ITIL, particularly in incident, change, and problem management processes. Experience with ITSM tools such as ServiceNow or Jira Service Management. Good knowledge of SQL and log reading for failure diagnosis.

The company offers a fully subsidized medical assistance plan for employees and dependents, dental assistance, meal or food vouchers without deductions, life insurance, private pension, wellness programs, stock purchase options at a discount, pharmacy discounts, childcare assistance, language school partnerships, and extended maternity and paternity leave.