Customer Success Team Lead
Growe TalentsCore Responsibilities
Lead and develop a team of specialists/analysts working on customer service processes and quality. Manage multiple projects simultaneously, from concept through implementation. Oversee and contribute to quality control by analyzing quality metrics, identifying bottlenecks, and proposing improvements.
Requirements
Proven experience in a Team Leader or Operations Manager role within customer support or iGaming environments. Strong understanding of customer support operations, KPIs, and service quality frameworks. Experience working with CRM systems, ticketing platforms, and performance analytics tools.
Additional Information
Experience Level
Lead / Principal
Employment Type
permanent
Work Mode
Remote