Associate, Customer Success - Bilingual

Manage high volume of customer contacts and communications through phone and email each day. Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion. Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems.

Prior experience working in a customer service role. Experience in high-volume calling and achieving personal and team sales quotas. Excellent knowledge of MS Office programs and experience with Salesforce.com or similar CRM.