Analista de Experiência do Cliente

Ensure customer satisfaction by managing daily communications across support channels (email, chat, phone). Provide accurate and complete solutions for inquiries and requests, utilizing established tools and processes. Build trustful relationships through empathetic, clear, and objective communication, researching customer history and data for optimal resolution.

Previous knowledge of CRM platforms (e.g., Zendesk, Salesforce or similar) and familiarity with tracking/metrics tools. Excellent written communication skills, good grammar, and proficiency with digital tools/informatics. Previous experience in customer service (CX), multichannel operations, and text/chat support.

We create a work environment for you to thrive in all dimensions of your life through well-thought-out benefits, resources for emotional well-being, and a culture that empowers each person to connect with their role and balance it with their own well-being.