Support Team Lead

Lead, coach, and develop a team of Support Specialists through regular 1:1s and performance conversations. Monitor and evaluate team performance across quality, productivity, and adherence metrics. Manage day-to-day team operations including ticket queue health and schedule adherence. Serve as the primary escalation point for complex contributor issues and support agents with difficult tickets.

Minimum 2 years of direct people management experience in a customer support or operations environment. Strong written and verbal communication skills in English. Proficiency in support and collaboration tools including Zendesk, Slack, and Google Workspace.